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Soundview Medical Associates is a Level 3 Patient Centered Medical Home (PCMH), as accredited by the National Committee for Quality Assurance (NCQA). We are committed to providing the best health care possible for you. Patient-centered means you will be surrounded by a dedicated team of health professionals working together to meet all of your individual health care needs.
A patient-centered medical home is not a place you’d go but is a long-term, team-based approach for your primary health care. The Patient Centered Medical Home is a care delivery model where your treatment is coordinated through your primary care physician to ensure you receive the necessary care when and where you need it, in a manner you can understand. The objective is to have a centralized setting that facilitates partnerships between individual patients, and their personal physicians, and when appropriate, the patient’s family. Patient-centered means you will be surrounded by a dedicated team of health professionals working together to meet all of your individual health care needs. As your primary care provider, we are the most familiar with your health as a whole and will lead your team. The rest of the team includes other health care providers you already see or may need to see to maintain your optimal health.

Read our brochure.

Our commitment to a patient-centered medical home practice will provide you with an expanded type of care. We will work with both you and other health care providers as a team to take care of you. As your primary care provider, we will:

  • Learn about you, your family, life situation, and health goals and preferences.
  • Take care of any short-term illness, long-term chronic disease, and your all-around well-being.
  • Keep you up-to-date on all your vaccines and preventive screening tests.
  • Connect you with other member of your care team (specialists, health coaches, etc.) and coordinate your care with them as your health needs change.
  • Be available to you after hours for your urgent needs.
  • Notify you of test results in a timely manner.
  • Communicate clearly with you so you understand your condition(s) and all your options.
  • Listen to your questions and feelings. Respond promptly to your calls in a way you understand
  • Help you make the best decisions for your care.
  • Give you information about classes, support groups, or other services that can help you learn more about your condition and stay healthy.

Download the Patient-Provider Partnership Agreement.

Ultimately, we want to help you take responsibility for your health. You are the most important part of your health care team. We can only make recommendations; the power to decide if you will follow them is yours. So as part of your health care team, we hope you will share the team’s goal: to give yourself the best care possible. It’s not difficult but it is important. Here are some things you can do:

  • Communicate with all the members of your care team about your health and needs.
  • Share any updates on medications, dietary supplements, or remedies you’re using, and any questions you may have about them when you come for a visit.
  • Tell us when you see another health care provider so we can add them to your team and help coordinate your care.
  • Do your best to keep scheduled appointments or, if you can’t, call to reschedule or cancel as early as
    possible.
  • Feel free to ask questions about your care, tell us when you don’t understand something, and ask for
    information about how to stay as healthy as possible.
  • Work with us to develop and follow a plan that’s best for your health.
  • Let us know if you do not receive your test results within two weeks.
  • Contact us after hours if you feel your issue cannot wait until the next day.
  • Feel comfortable working with members of your extended care team who we have asked to contact
    you for health and wellness coaching, education, and advice.
  • Offer any feedback you might have to help us improve our care.
Download the Patient-Provider Partnership Agreement.